The Customer Imperative - Our one Minute Summary
Short of time? Find out why it's so important to your business in one minute. For more information about how we could help you please...
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Carlos
- Sep 17, 2020
- 3 min
Work from Home or not, that is the question! Is it?
There is a lot passion, opinions and pros and cons on the subject of WFH. There is a genuine claim that productivity has increased, as...
35 views0 comments
Stuart
- Sep 17, 2020
- 1 min
Reinventing the bank
I recently outlined the risk of banks losing relevance to their customers, and how they might mitigate the threat. If they're not...
6 views0 comments
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- Sep 3, 2020
- 2 min
"Who moved my cheese?"
Just like the mice (Sniff and Scurry) and little humans (Hem and Haw) discovered in the best-selling book ‘Who Moved My Cheese?’*,...
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Carlos
- Sep 2, 2020
- 2 min
Boss vs Leader in the 21st Century
Because of Covid-19, instead of moving to Europe, I ended up at my ranch in Brasil. Until the borders re-open, I will stay here. My daily...
60 views0 comments
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- Aug 27, 2020
- 1 min
Eradicating the right costs?
Businesses need to understand how their customers are now behaving and which parts of their proposition they no longer value and...
3 views0 comments
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- Aug 20, 2020
- 2 min
Customer-centric bake-off
For a variety of reasons, we’ve all been doing more cooking and baking during lockdown and sharing recipes and results on social media....
6 views0 comments
Carlos
- Aug 18, 2020
- 2 min
NOW We Need True Leaders
In these challenging times, more than never, countries, companies and communities need genuine leaders. · Can you make and live with...
14 views0 comments
Carlos
- Aug 13, 2020
- 2 min
Challenges Adapting to Covid 19
The Covid-19 lockdown left sectors of the economy with little or no source of cash. When it began, executives thought it would last three...
19 views0 comments
Carlos
- Aug 13, 2020
- 1 min
Are YOU Still Product Centric? Really? Think about it...
Because of Covid-19, I am in still Brasil, and I have postponed my travel plans. As I build a new consultancy business, I’ve been talking...
15 views0 comments
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- Aug 7, 2020
- 2 min
Why complete a Creating Sustainable Value Assessment?
Covid-19 has devastated many sectors of the economy, with millions of consumers having their lives disrupted through illness, being...
32 views0 comments
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- Aug 6, 2020
- 1 min
You thought things would be over
You thought things would be normal by now. In February there was a general feeling that the Covid-19 crisis would be over by June or...
11 views0 comments
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- Aug 3, 2020
- 1 min
Worried about where next years' revenue will come from?
Having survived Covid-19, you know the game has changed. Are you worried about how your business will create sustainable value?
54 views0 comments
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- Jul 31, 2020
- 1 min
Do you know which parts of your offer customers value? And those they don't?
Consumers are re-evaluating what they want from their bank. Are you still relevant?
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- Jul 28, 2020
- 1 min
Are you moving investment into the right delivery channel?
Your customers have changed the way that interact with you. Have you responded?
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- Jul 22, 2020
- 1 min
Why are banks managing by volume not value?
Many banks measure success by the number of current accounts they open, not the overall customer value generated.
51 views0 comments
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- Jul 21, 2020
- 1 min
Know how your customers now want to buy and get service?
Due to Covid-19 your customers have changed the way that they use you. Have you adapted?
17 views0 comments
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- Jul 16, 2020
- 1 min
Puzzled by the gap between the number of leads and sales?
Understanding and closing the gap could just save your business
16 views0 comments
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- Jul 14, 2020
- 1 min
Which customers generate most of your value?
Knowing this might just save your business.
14 views0 comments
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- Jul 9, 2020
- 1 min
Are your current plans worthless?
No-one could have imagined the impact of Covid-19.
17 views0 comments
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