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The Customer Imperative - Our one Minute Summary
Short of time? Find out why it's so important to your business in one minute. For more information about how we could help you please...
Stuart
Nov 21, 20231 min read
31 views
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Work from Home or not, that is the question! Is it?
There is a lot passion, opinions and pros and cons on the subject of WFH. There is a genuine claim that productivity has increased, as...
Carlos
Sep 17, 20203 min read
48 views
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Reinventing the bank
I recently outlined the risk of banks losing relevance to their customers, and how they might mitigate the threat. If they're not...
Stuart
Sep 17, 20201 min read
30 views
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"Who moved my cheese?"
Just like the mice (Sniff and Scurry) and little humans (Hem and Haw) discovered in the best-selling book ‘Who Moved My Cheese?’*,...
-
Sep 3, 20202 min read
6 views
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Boss vs Leader in the 21st Century
Because of Covid-19, instead of moving to Europe, I ended up at my ranch in Brasil. Until the borders re-open, I will stay here. My daily...
Carlos
Sep 2, 20202 min read
60 views
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Eradicating the right costs?
Businesses need to understand how their customers are now behaving and which parts of their proposition they no longer value and...
-
Aug 27, 20201 min read
4 views
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Customer-centric bake-off
For a variety of reasons, we’ve all been doing more cooking and baking during lockdown and sharing recipes and results on social media....
-
Aug 20, 20202 min read
7 views
0 comments


NOW We Need True Leaders
In these challenging times, more than never, countries, companies and communities need genuine leaders. · Can you make and live with...
Carlos
Aug 18, 20202 min read
16 views
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Challenges Adapting to Covid 19
The Covid-19 lockdown left sectors of the economy with little or no source of cash. When it began, executives thought it would last three...
Carlos
Aug 13, 20202 min read
20 views
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Are YOU Still Product Centric? Really? Think about it...
Because of Covid-19, I am in still Brasil, and I have postponed my travel plans. As I build a new consultancy business, I’ve been talking...
Carlos
Aug 13, 20201 min read
18 views
0 comments


Why complete a Creating Sustainable Value Assessment?
Covid-19 has devastated many sectors of the economy, with millions of consumers having their lives disrupted through illness, being...
-
Aug 7, 20202 min read
40 views
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You thought things would be over
You thought things would be normal by now. In February there was a general feeling that the Covid-19 crisis would be over by June or...
-
Aug 6, 20201 min read
13 views
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Worried about where next years' revenue will come from?
Having survived Covid-19, you know the game has changed. Are you worried about how your business will create sustainable value?
-
Aug 3, 20201 min read
54 views
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Do you know which parts of your offer customers value? And those they don't?
Consumers are re-evaluating what they want from their bank. Are you still relevant?
-
Jul 31, 20201 min read
18 views
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Are you moving investment into the right delivery channel?
Your customers have changed the way that interact with you. Have you responded?
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Jul 28, 20201 min read
14 views
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Why are banks managing by volume not value?
Many banks measure success by the number of current accounts they open, not the overall customer value generated.
-
Jul 22, 20201 min read
53 views
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Know how your customers now want to buy and get service?
Due to Covid-19 your customers have changed the way that they use you. Have you adapted?
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Jul 21, 20201 min read
18 views
0 comments


Puzzled by the gap between the number of leads and sales?
Understanding and closing the gap could just save your business
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Jul 16, 20201 min read
17 views
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Which customers generate most of your value?
Knowing this might just save your business.
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Jul 14, 20201 min read
14 views
0 comments


Are your current plans worthless?
No-one could have imagined the impact of Covid-19.
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Jul 9, 20201 min read
18 views
0 comments
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