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Smarter Way Mentors

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About us

We help executives of retail businesses improve their performance by diagnosing issues and developing customer-centric actions, making you more relevant to your customers improving their loyalty and value.

How do we do it?

Using our bespoke diagnostic models, we work closely with your team to rapidly appraise each area of concern that you’ve highlighted.

Working remotely, in compliance with Covid-19 restrictions, we use our Creating Sustainable Value Assessment tool to uncover the root causes of your concern. You can find out more about it here.

With this insight we identify and recommend the right solution and create a transformation plan that meets your capabilities (including any improvements to those capabilities).

We help you deliver the changes by mentoring your team, transferring our skills and knowhow, and not creating consultancy dependency.

Why is it important?

Covid-19 has had an unimagined impact on 'business as usual'.

Customers have changed, whether it's their attitudes and behaviour or the needs that you now need to satisfy.

Not all businesses have adapted. Time is running out.

You have to act, and act now!



In a few short weeks Covid-19 has transformed the fortunes of businesses more than most CEOs could ever have imagined.

At present, it is mostly in a bad way.

It’s time for change.

Talk to us

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