There is a lot passion, opinions and pros and cons on the subject of WFH. There is a genuine claim that productivity has increased, as...

I recently outlined the risk of banks losing relevance to their customers, and how they might mitigate the threat. If they're not...

Because of Covid-19, bank customers switched to digital banking. At first sight, it’s a big win with cash handling through ATM usage...

Because of Covid-19 we’ve seen the unprecedented acceleration of digital adoption & innovation, offering organisations new opportunities...

Just like the mice (Sniff and Scurry) and little humans (Hem and Haw) discovered in the best-selling book ‘Who Moved My Cheese?’*,...

Because of Covid-19, instead of moving to Europe, I ended up at my ranch in Brasil. Until the borders re-open, I will stay here. My daily...

Businesses need to understand how their customers are now behaving and which parts of their proposition they no longer value and...

For a variety of reasons, we’ve all been doing more cooking and baking during lockdown and sharing recipes and results on social media....

In these challenging times, more than never, countries, companies and communities need genuine leaders. ·    Can you make and live with...

The Covid-19 lockdown left sectors of the economy with little or no source of cash. When it began, executives thought it would last three...

Because of Covid-19, I am in still Brasil, and I have postponed my travel plans. As I build a new consultancy business, I’ve been talking...

Covid-19 has devastated many sectors of the economy, with millions of consumers having their lives disrupted through illness, being...

You thought things would be normal by now. In February there was a general feeling that the Covid-19 crisis would be over by June or...

Having survived Covid-19, you know the game has changed. Are you worried about how your business will create sustainable value?

Consumers are re-evaluating what they want from their bank. Are you still relevant?

Your customers have changed the way that interact with you. Have you responded?

Many banks measure success by the number of current accounts they open, not the overall customer value generated.

Due to Covid-19 your customers have changed the way that they use you. Have you adapted?

Understanding and closing the gap could just save your business

Knowing this might just save your business.