Covid-19 has devastated many sectors of the economy, with millions of consumers having their lives disrupted through illness, being furloughed or by losing their jobs.
Your customers are experiencing unprecedented uncertainty and stress that severely affects their life and is changing what they now need from you.
Unless you align to their changed needs, you will lose relevance when you can least afford to do so.
To remain relevant to your customers and prospects, it is vital that you understand:
Who your most valuable customers now are;
How they now want your proposition delivered to them;
Which parts of your proposition they now value and those that they don’t.
Use our Assessment to stay relevant
Using proven best practice from our experience of fixing under-performance in the financial services industry, we designed our Assessment to help you uncover why your customers value your proposition so that your business remains relevant.
How we work with you differs from a traditional engagement with consultants as we mentor your team, passing on our skills and knowhow.
Because of Covid-19 restrictions, we’re not able to help businesses in the same way as we did in the past and have developed a self-assessment version.
We tailor the Assessment to your specific needs, and we help you complete it via short video conference sessions.
Besides making it quick and easy for you to complete, it also doesn’t disrupt your day-to-day operations and is cost effective.
Why test your business?
You will:
Understand how your most valuable customers generate your revenue;
Know how to realign your proposition to remain relevant to your customer and prospects;
Make best use of your resources by understanding in which of your channels to invest.
Not sure?
Try our five-minute Customer Value Check-up to learn more and see how you perform. Please click [here] to complete the check-up.
Visit our website for more information about our Assessment [here].