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A Smarter Way To Do Business

A Smarter Way To Do Business

Know and act based on your customer

How to become and remain customer-centric in an increasingly disrupted world.

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Upcoming Events

Efma Customer-centricity Benchmark Regional Manager's Briefing
Thu, 28 Oct
Webinar
28 Oct 2021, 13:00 – 14:00 BST
Webinar
28 Oct 2021, 13:00 – 14:00 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Thu, 28 Oct
Webinar
28 Oct 2021, 09:00 – 10:00 BST
Webinar
28 Oct 2021, 09:00 – 10:00 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Wed, 27 Oct
Webinar
27 Oct 2021, 13:00 – 14:00 BST
Webinar
27 Oct 2021, 13:00 – 14:00 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Wed, 27 Oct
Webinar
27 Oct 2021, 09:00 – 10:00 BST
Webinar
27 Oct 2021, 09:00 – 10:00 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Tue, 26 Oct
Webinar
26 Oct 2021, 13:00 – 14:00
Webinar
26 Oct 2021, 13:00 – 14:00
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Mon, 25 Oct
Webinar
25 Oct 2021, 13:00 – 14:00
Webinar
25 Oct 2021, 13:00 – 14:00
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Fri, 22 Oct
Webinar
22 Oct 2021, 13:00 – 13:45 BST
Webinar
22 Oct 2021, 13:00 – 13:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Fri, 22 Oct
Webinar
22 Oct 2021, 09:00 – 09:45 BST
Webinar
22 Oct 2021, 09:00 – 09:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Thu, 21 Oct
Webinar
21 Oct 2021, 13:00 – 13:45 BST
Webinar
21 Oct 2021, 13:00 – 13:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Thu, 21 Oct
Webinar
21 Oct 2021, 09:00 – 09:45 BST
Webinar
21 Oct 2021, 09:00 – 09:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Wed, 20 Oct
Webinar
20 Oct 2021, 09:00 – 09:45 BST
Webinar
20 Oct 2021, 09:00 – 09:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Tue, 19 Oct
Webinar
19 Oct 2021, 13:00 – 13:45 BST
Webinar
19 Oct 2021, 13:00 – 13:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Tue, 19 Oct
Webinar
19 Oct 2021, 09:00 – 09:45 BST
Webinar
19 Oct 2021, 09:00 – 09:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Mon, 18 Oct
Webinar
18 Oct 2021, 09:00 – 09:45 BST
Webinar
18 Oct 2021, 09:00 – 09:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Thu, 14 Oct
Webinar
14 Oct 2021, 13:00 – 13:45 BST
Webinar
14 Oct 2021, 13:00 – 13:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Thu, 14 Oct
Webinar
14 Oct 2021, 09:00 – 09:45 BST
Webinar
14 Oct 2021, 09:00 – 09:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Efma Customer-centricity Benchmark Regional Manager's Briefing
Wed, 13 Oct
Webinar
13 Oct 2021, 13:00 – 13:45 BST
Webinar
13 Oct 2021, 13:00 – 13:45 BST
Webinar
This session will provide information and material that helps you approach prospective participants from your members.
Details

Digital transformation alone won’t speed up recovery Webinar 10:00am GMT Thursday 29th April 2021
Thu, 29 Apr
Webinar
29 Apr 2021, 10:00 – 10:30 BST
Webinar
29 Apr 2021, 10:00 – 10:30 BST
Webinar
Find out how your organisation can speed up its recovery by taking part in our Creating Sustainable Value Benchmark.
Details

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Home: Contact

Understanding the true value of leads and contact

Aug 9, 2021
1 min

Understanding the true value of leads and contact

One of the easiest ways for a bank to improve the return on the cost of their highly paid financial advisers is to understand the true...

The future of banks

Jul 7, 2021
1 min

The future of banks

I recently had the privilege of writing an article for the latest edition of the Lafferty Group’s publication, The Statement. In the...

Banks would be perfect without customers

Jun 22, 2021
1 min

Banks would be perfect without customers

Ever felt that you’re a hinderance to your bank? Only banks have pro-actively tried to get rid of customer contact by treating them only...

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