A Smarter Way To Do Business

Know and act based on your customer

How to become and remain customer-centric in an increasingly disrupted world.

Modern Work Space
 

Find out more about the book 

Do you want to become more customer-centric?

Join the conversation

 

Upcoming Events

  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    28 Oct 2021, 13:00 – 14:00 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    28 Oct 2021, 09:00 – 10:00 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    27 Oct 2021, 13:00 – 14:00 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    27 Oct 2021, 09:00 – 10:00 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    26 Oct 2021, 13:00 – 14:00
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    25 Oct 2021, 13:00 – 14:00
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    22 Oct 2021, 13:00 – 13:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    22 Oct 2021, 09:00 – 09:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    21 Oct 2021, 13:00 – 13:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    21 Oct 2021, 09:00 – 09:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    20 Oct 2021, 09:00 – 09:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    19 Oct 2021, 13:00 – 13:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    19 Oct 2021, 09:00 – 09:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    18 Oct 2021, 09:00 – 09:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    14 Oct 2021, 13:00 – 13:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    14 Oct 2021, 09:00 – 09:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Efma Customer-centricity Benchmark Regional Manager's Briefing
    13 Oct 2021, 13:00 – 13:45 BST
    Webinar
    This session will provide information and material that helps you approach prospective participants from your members.
  • Digital transformation alone won’t speed up recovery Webinar 10:00am GMT Thursday 29th April 2021
    29 Apr 2021, 10:00 – 10:30 BST
    Webinar
    Find out how your organisation can speed up its recovery by taking part in our Creating Sustainable Value Benchmark.