A Smarter Way To Do Business

A Smarter Way To Do Business

Know and act based on your customer

How to become and remain customer-centric in an increasingly disrupted world.

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ARE THESE QUESTIONS KEEPING YOU AWAKE AT NIGHT?

Find out how to be customer-centric

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Sep 17
3 min

Work from Home or not, that is the question! Is it?

There is a lot passion, opinions and pros and cons on the subject of WFH. There is a genuine claim that productivity has increased, as pe...

Sep 17
1 min

Reinventing the bank

I recently outlined the risk of banks losing relevance to their customers, and how they might mitigate the threat. If they're not relevan...

Sep 15
1 min

Banks’ digital uptick has unforeseen consequences

Because of Covid-19, bank customers switched to digital banking. At first sight, it’s a big win with cash handling through ATM usage halv...